July 10, 2026 Client Story How TTEC transformed a fintech’s CX in 8 months A digital-first, agile CX strategy turned rock-bottom ratings into a 90%+ CSAT score — and made TTEC the exclusive partner of choice Financial Technology
July 9, 2026 Client Story When every month has a rush hour, you need a CX partner that’s flex Dynamic scheduling and full training ownership helped teams exceed quality, CSAT, and SLA targets Financial Technology
June 28, 2026 Client Story Human expertise meets AI for faster insurance claims processing Insurtech clears mounting backlog of claims and invoices Financial Services and Insurance
April 28, 2026 Client Story Multi-channel sales strategy generates $28M in just one quarter TTEC helped a global fintech exceed sales targets and generate 7x ROI Financial Services and Insurance
November 25, 2025 Client Story Operational improvements lift CX 17%, cut AHT 36% for finserv Simplified workflows, smarter processes reduce complexity, accelerate resolutions, and boost empathy scores to 98% Financial Services and Insurance
October 26, 2025 Client Story Innovative insurer speeds conversions with TTEC Perform Work At Home teams empowered by custom training boost bundling of policies, flex up and down as demand dictates Property and Casualty Insurance
July 30, 2025 Client Story Phased, custom training helps benefits company scale performance, hit quality targets TTEC streamlines and simplifies complex onboarding to create capable, confident teams that deliver high CSAT Financial Services and Insurance
July 22, 2025 Client Story DailyPay outperforms CSAT as it expands service offering Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools Financial Services and Insurance
June 10, 2025 Client Story Insurance Provider’s Vision for Modern, Omnichannel Experience Meets Powerful CX Outcomes TTEC Digital’s CX visioning workshop brings impact to life with prototypes, expected outcomes and more Financial Services and Insurance
February 18, 2025 Client Story Bank’s dedicated fraud team outperforms compliance goals TTEC overdelivers on KPI targets by becoming an extension of the brand Financial Services and Insurance
February 18, 2025 Client Story Global brand optimizes digital channel to drive collections efficacy TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX Financial Services and Insurance
October 18, 2024 Client Story Operating costs slashed 30%-50%, productivity doubles for banking firm Innovative quality assurance tools and efficient protocols improve the customer experience Financial Services and Insurance
