October 3, 2019 Client Story Smart Seasonal drives $4.5M projected cost savings Using Smart Seasonal, an insurance firm reallocated a large pool of licensed skilled associates to other programs during non-peak seasons to retain workers and contain costs Financial Services and Insurance
October 3, 2019 Client Story Cost savings and happy employees all year long We worked with a leading P&C insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year Property and Casualty Insurance
April 24, 2019 Client Story Powering superior support In a real-time information world, customer service needs to keep pace with demand Financial Services and Insurance
October 30, 2017 Client Story The extra mile A leading financial services firm stays ahead with a customer-first mindset Financial Services and Insurance
October 13, 2017 Client Story One-upping banking fraud A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico Retail Banking
August 24, 2017 Client Story Offer optimization boosts credit card rewards program results Financial Services and Insurance
December 13, 2014 Client Story Delivering an end-to-end customer service solution Our client was looking to expand their European footprint, but needed to support all languages. We helped implement a central service hub that supported all European languages Financial Services and Insurance
December 13, 2014 Client Story Exceptional service, tailored to fit Our client’s support volumes increased up to 200% and was hindered by outdated staffing models and scheduling abilities. We used humanify@home to deliver a quality experience Financial Services and Insurance
December 12, 2014 Client Story Better customer service costs less Our client noticed its commercial loan volume was static, but the unit’s operating costs were increasing annually. We facilitated a week-long session and helped eliminate redundant steps in the process Retail Banking
December 12, 2014 Client Story A customer-centric history — and future Our client was looking to continue its tradition as an industry leader in satisfaction, loyalty, and NPS. We helped implement a new organizational structure and self-help Financial Services and Insurance
December 12, 2014 Client Story Customer focus you can take to the bank Our client saw a need to improve their current call center interactions. We implemented a plan that promoted more employee engagement resulting in 10% improvement in first contact resolution Financial Services and Insurance
