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The CX Pod

How Bank of America balances CX with AI

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The CX Pod

Hear from CX leaders,
in their own words

You never know what you’ll learn about customer experience when the industry’s most impressive voices sit down with Elizabeth Glagowski of the Customer Strategist Journal.

You never know what you’ll learn about customer experience when the industry’s most impressive voices sit down with Elizabeth Glagowski of the Customer Strategist Journal.

Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.

Listen on: iTunes | Spotify | SoundCloud

Recent episodes

  • 3 people on a video chat
    July 27, 2026 Podcast New from the CSJ

    Get ready for the EU AI Act’s August updates

    Most CX leaders think they know where AI lives in their contact center. They're wrong.

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  • Two women seated facing each other on blue chairs having a conversation
    July 21, 2026 Podcast

    AI strategy starts with customer data

    CMP research sheds light on AI gaps and opportunities

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  • Dentist on the phone with a patient in the chair behind
    July 1, 2026 Podcast Medical Devices

    Meet Claire, an AI agent who won a customer service award

    "She" handles 1,500 calls a day and never gets tired.

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  • Computer generated futuristic car with streams of color lines and data around it
    June 15, 2026 Podcast Automotive

    What opportunities are hidden in your fleet’s telematics?

    CX Pod podcast

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  • Header image that says Voice is here to stay in CX, but it sounds very different
    May 7, 2026 Podcast

    Voice is here to stay in CX, but it sounds very different

    Tech Insights Series on the CX Pod

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  • Four panel headshots of people talking about electric vehicles with pink CX Pod logo
    April 16, 2026 Podcast

    Unplug the old ways of vehicle support to plug into EV success

    CX Pod episode

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  • CEO side profile interview snapshot with text "companies want one connected AI system" next to him
    March 31, 2026 Podcast Perspectives

    CX insights at scale lead to new ways of business

    Tech Insights Series on the CX Pod - LevelAI

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  • Two people seated and smiling to the camera. Discussing AI and QA in customer experience
    March 11, 2026 Podcast Perspectives

    Is traditional QA dead? AI makes the case

    Tech Insights Series on the CX Pod

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  • What GEO, AEO and AISO really mean for marketers - CX pod episode image with letters falling
    February 23, 2026 Podcast Perspectives

    Decoding AI search: What GEO, AEO, and AISO really mean for marketers

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  • Image of 3 people talking on a webinar with a black and pink theme for the CX Pod
    February 2, 2026 Podcast Financial Services and Insurance

    AI is calling. How do you answer?

    Highlights from our CX trends LinkedIn Live webinar

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  • Woman shopping on her tablet during holiday time
    October 30, 2025 Podcast Retail and eCommerce

    Holiday shopping 2025 trends: AI, tariffs dominate retail decision-making

    CX Pod podcast

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