Resources

A Smarter Approach Leads to Happier Customers

Logitech was looking to understand what was happening in each of their different regions. With our analysis they were able to find immediate self-help improvements and in the end achieve a better Net Promoter Score

Specialised support boosts B2B collections revenue

TTEC collections associates quickly hit 82% attainment rate

Workforce management optimisation model cuts costs an estimated €8.8M annually

Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%

Customer correspondence hits new quality targets for retail chain

AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity